Importance of Communication.in the Workplace Essay
1485 Words6 Pages
Importance of Communication.in the Workplace
“Did you hear the latest rumor?” Jeff said to Sally. “No, what’s going around now?” said Sally. “Remember all the big wigs that were here last week from out of town? Well, I heard from Jack on third shift that they were here to seal the deal on buying the company. He heard that they’re from some big company down south and their real big on bringing in their own people. You know what the means.” “Yeah,” said Sally, “but I heard from Helen in Human Relations that one of the reasons they’re even thinking about merging with this other company is because we’re not doing so well. If this doesn’t go through, our benefits may get cut and lay-offs are pretty much guaranteed. She also said that she heard…show more content…
When these facts are displayed there will almost always be good communication and the group will be a success.
Another key to good communication skills is how well we deliver our message to another person, so that the message is clearly stated and understood. This may mean that we need to improve our speaking skills. As we all know everyone has different speaking abilities so one should always check for understanding from all group members. One person left in the dark can create holes in the communication process.
Last but not least, one thing that leads to being an effective communicator is to be a people oriented listener. This person is better known as a people person, a non-judgmental person and someone you may talk to when you want someone to listen to you. I believe that there should be one of these people in every group to help manage tension that may arise.
Bad communication takes place when the exchange of information does not process the same from one person to another. Communication can be verbal or non verbal. In order to effectively communicate with another person, there must be a medium in which to exchange the information. Without mediums one hand would not know what the other hand is doing and communication can become ineffective and result in conflicts. Verbal communication can be in the form of face-to-face discussions, and telephone conversations. Nonverbal communication can be in the form of e-mail, letters and memos, notes, reports or flyers.
Communication problems can make the work environment uncomfortable and unproductive for everyone, and not just the individuals directly involved in the issue. The source of the problem could be everything from personal management styles and educational backgrounds to personality conflicts and cultural differences. And it only gets worse when past disagreements start influencing future decisions.
Open and clear communication in the workplace can build a more productive environment. It won’t always be easy to maintain the best levels of communication, but there are a few things you can do to resolve your situation as quickly and effectively as possible.
Choose Your Battles
For some issues you have to take a stand, but other times it will be more effective to compromise. The trick is to decide which is which. If at all possible, avoid battles that don’t specifically involve you or your responsibilities. You also need to be specific (even if it’s just with yourself) about why you are fighting this particular battle. Is it really to improve the work situation, or is this just a personal preference or annoyance?
Complaints often lead to more complaints, and soon any chance of clear communication is buried under a mound of misunderstandings and misinformation. Try and limit your complaints and resolve your conflicts one issue at a time, and you will have a much better chance of improving the atmosphere in the workplace.
Be Open and Be Clear
Speaking in generalities won’t even solve general problems. If you approach a coworker with a problem and inform him or her that “It bothers me that you always [insert problem here],” you will likely only inflame the situation. “Always” is a blanket statement that tends to exaggerate problems and put people on the defensive. If there is an issue that needs to be resolved, be specific about instances that need to be corrected and express yourself clearly.
Try to be open about the issue and listen to different points of view. This is likely one of the hardest things in the process, but open communication in the workplace depends on it. Make sure you are hearing what you think you are hearing. Consider a different perspective, because what you took as a hurtful remark may not have been meant as such. Maybe there is something else going on in a person’s life that caused them to speak out of turn. If you look behind the surface, you may discover something about the people you work with everyday.
One of the best ways to improve communication in the workplace is to act preemptively instead of reactively. Make the decision to be a communicator and be part of the team. Reach out to different departments in the company and build a network of trust and reliability, then everyone will feel more comfortable about expressing their opinions and they will be more likely to do so in a constructive way.
Look for opportunities to contribute to the conversation and be part of the team. Be interested in what others are saying, and try to add something interesting in return. It’s not always about you, and if that is all you focus on, others will soon grow tired of the same old conversation. Remember, you were hired because you know certain things, not because you know everything, so be willing to learn from others. Seeking knowledge from someone else can go a long way toward building a great working relationship.
Face to face contact is almost always better for workplace communication (and especially for conflict resolution) because it will be easier to read a person’s reactions and expressions and know what they really mean. When you are willing to work together like this and make real compromises, you will be able to increase the level of communication and productivity throughout the entire company.
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