Managing Business Activities To Achieve Results Assignment

Managing Business Activities To Achieve Results

Assessor Name:Internal Verifier Name:
Date Issued:Hand in Date: 21st September 2014
Qualification: BTEC Higher National Diploma in Business
Unit Title: Managing Business Activities To Achieve Results

Rules and regulations:

Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work.  Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by LSBF. Please see your student handbook for further details of what is / is not plagiarism.

Assignment Regulations  

  • Learners are required to submit their work using the LSBF Assessment cover sheet.
  • You are required to submit your assignment electronically to your Examination Officer atlsbf.org.uk
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  • If you need an extension (even for one day) for a valid reason, you must request one, using a reasonable adjustment form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
  • General guidelines for submission of assignment:
  1. All work must be word-processed and must be of “good” standard.
  2. Document margins shall not be more than 2.5cm or less than 1.5cm
  3. Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
  4. Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online or with the documentation.

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Learning outcomes and assessment requirements

OutcomesAssessment requirements
On successful completion of thisunit a learner will:To achieve each outcome a learner must demonstrate the abilityto:
LO1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives1.1 evaluate the interrelationship between the different processes and functions of the organisation
1.2 justify the methodology to be used to map processes to the organisation’s goals and objectives
1.3 evaluate the output of the process and the quality Gateways
LO2 Be able to develop plans for own area of responsibility to implement operational plans2.1 design plans which promote goals and objectives for own area of responsibility
2.2 write objectives, which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way
2.3 implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality
2.4 carry out work activities meeting the operational plan through effective monitoring and control
LO3 Be able to monitor appropriate systems to improve organisational performance3.1 design systems to manage and monitor quality standards specified by the organisation
3.2 demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process
3.3 recommend improvements which align with the organisation’s objectives and goals and which result in improvements
3.4 report on the wider implications of proposed changes within the organisation
LO4 Be able to manage health and safety in the workplace4.1 carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken
4.2 demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied
4.3 carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant
4.4 carry out practical application of health and safety policies and procedures in the workplace.

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Unit Title: Project Management For Business

You are required to submit your assignment electronically to your Examination Officer at mypage.lsbf.org.uk.

TASK 1 (approx. 1,500 words)

THE COOL CAR COMPANY (CCC)

The cool car company are based in London. Their core business is the buying and selling of used cars. The company has a total of 83 staff based at this location. They have the managing director, a sales team, a marketing team, the buying team, operations and logistics team, servicing and dispatch team, legal team, finance team. At any one time they have on average 2,500 cars for sale. They have a website that is very active and is developed and maintained by the marketing team.

Part 1

  • Explain how the different departments in CCC would need to work together for the organisation to effectively meet their goals. Identify at least 5 departmental links.
  • Explain the processes that CCC might go through to identify their aims and objectives and ensure that the company’s operations enable them to meet them.
  • Explain how CCC can ensure that their outputs meet quality expectations through effective process management.

Part 2

  • Select one of the departments that CCC has. As head of that department identify what internal and external responsibilities you must meet.
  • Write three smart objectives for your team for this financial year and explain how they are relevant to the departments operations.
  • Recommend systems that could be implemented to achieve the quality, time and financial constraints identified in budgeted forecasts by the organisation
  • Identify a range of monitoring methods and control mechanisms to ensure that your department achieves its objectives.

TASK 2 (approx. 1,500 words)

South Central Ambulance Service NHS (SCAS)

South Central Ambulance Service NHS Foundation Trust (or SCAS for short) is part of the National Health Service (NHS). The Trust was established on the 1 July 2006 following the merger of four ambulance trusts in the counties of Berkshire, Buckinghamshire, Hampshire and Oxfordshire.They covers approximately 3,554 sq miles with a residential population of over four million. On 1 March 2012, they became a foundation trust where all emergency calls taken is monitored by the government. Their emergency operations centres handle around 500,000 emergency and urgent calls each year.

The organisation three main functions are: accident and emergency service to respond to 999 calls, 111 service for when medical help is needed fast but it’s not a 999 emergency and Patient Transport Service.

SCAS have good reputation amongst the local community. However the operations director for accident and emergency service that overseas the 999 calls have identified a few internal problems. The Operations director feels that the accident and emergency team has lost sight of the organisation need for quality and good customer service and are more focused on hitting its target. Additionally staff performance has slip with increased absenteeism, demotivated of staff and reduction in morale.

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Part 1

  • Advise the operations director of what quality systems are available and how these systems could be implemented to the benefit of the organisation.
  • Explain the benefits to the organisation of having a ‘quality culture’ and how the organisation can monitor and evaluate performance to continually improve quality standards within the organisation.
  • Identify what improvements the Trust can make to ensure that the manufacturing department maintain a strong alignment with the objectives of the entire organisation and address the current issues.
  • Explain the implications of implementing the improvements that you have suggested on the other departments within the business and the organisation as a whole.

Part 2

  • As a health and safety consultant, explain what risk assessments SCAS are required to take by law identifying the improvements that would need to be made if the company does not conform to code.
  • Explain the health and safety requirements in the following situations that are common in SCAS:
    • A new member of staff has joined the organisation
    • A new telephone system has been introduced
    • Dangerous waste product needs to be disposed
    • Maintenance work needs to take place in the call centre department
  • Identify what health and safety policies and procedures that the company will need in order and what standard are needed to ensure they are effective and compliant.
  • Construct a guide for staff training to enable the company to ensure practical application of health and safety policies and procedures in the workplace.

Assessment Criteria

  1. 1.
Pass criteria            (P1)MeritCriteria        (M1)Distinction Criteria    (D1)
Evaluate the interrelationship between the different processes and functions of the organisation Justify the methodology to be used to map processes to the organisation’s goals and objectives Evaluate the output of the process and the quality gatewaysA range of sources of information have been used  to demonstrate understanding of the importance of business processes in delivering outcomes based upon business goals and objectivesUse critical reflection to evaluate own work and justify valid conclusions

2.

Pass Criteria            (P2)MeritCriteria          (M2)Distinction criteria  (D2)
Design plans which promote goals and objectives for own area of responsibility Write objectives, which are specific, measurable, achievable, realistic and time based to align people and other resources in an effective and efficient way Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality Carry out work activities meeting the operational plan through effective monitoring and controlEffective judgments have been made when developing plans for own area of responsibility to implement operational plansThe importance of interdependence has been recognised and achieved when bringing plans, objectives, systems and activities
  1. 3.
Pass criteria        (P3)MeritCriteria        (M3)Distinction criteria (D3)                                 (D3)
Design systems to manage and monitor quality standards specified by the organisation   Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process Recommend improvements which align with the organisation’s objectives and goals and which result in improvements Report on the wider implications of proposed changes within the organisationRelevant theories and techniques have been applied selecting appropriate systems to Monitor and improve organisational Performance Realistic improvements have been proposed against defined characteristics for successInnovation and creative thought has been used when identifying improvements to the organization and considering the implications of change

4.

Pass criteria        (P4)MeritCriteriaDistinction criteria (D3)
Carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken Demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied Carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant Carry out practical application of health and safety policies and procedures in the workplace.

 

UNIT 15: MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS

Unit 15:
Unit code: QCF level: Credit value:

Managing Business Activities to Achieve Results
J/601/0946 4 15 credits

Aim

The aim of this unit is to provide learners with the understanding and skills to manage their activities in the business workplace to improve their effectiveness and efficiency.

Unit abstract

This unit focuses on the effective and efficient planning and management of business work activities. It gives learners with understanding and skills needed to design and implement operational systems to improve their effectiveness and efficiency and achieve the desired results for the business. Learners are encouraged to consider the importance and interrelationship of business processes and the implementation of operational plans, together with quality systems and health and safety, in achieving satisfactory results.


1 2 3 4

Learning outcomes

On successful completion of this unit a learner will: Understand the importance of business processes in delivering outcomes based upon business goals and objectives Be able to develop plans for own area of responsibility to implement operational plans Be able to monitor appropriate systems to improve organisational performance Be able to manage health and safety in the workplace.

BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business – Issue 1 – April 2010 © Edexcel Limited 2010

69

UNIT 15: MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS

Unit content

1

Understand the importance of business processes in delivering outcomes based upon business goals and objectives Functions: interrelationships of functions, mission, aims, objectives and culture; interrelationship with processes Processes: principles and models of effective process management; types of business process measures, output; quality gateways; how to evaluate suitability

2

Be able to develop plans for own area of responsibility to implement operational plans Areas of responsibility: internal and external customers; customer orientation; market research; product development, principles and methods of short- to medium-term planning; designing plans; PERT; critical path analysis; work flow, prioritising workloads; how to develop SMART objectives; time management; how to analyse and manage risk; how to align resources with objectives; legal, regulatory and ethical requirements Operational plans: product and service specifications and standards; meeting quality, quantity, time and cost objectives; systems eg Just-in-Time; value-added chains; statistical process control; coordinating activities; working within organisational constraints and limitations

3

Be able to monitor appropriate systems to improve organisational performance Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality Organisational performance: principles of models which underpin organisational performance; types of performance measures and how to determine and set them; cost/benefit analysis; risk analysis; the value of a customer-focused culture; the importance of prevention rather than correction; importance of developing a continual improvement culture and how to involve others; planning, proposing, implementing and evaluating change; identifying wider implications of change within the organisation; Business Process Reengineering (BPR)

4

Be able to manage health and safety in the workplace Health and safety: legislation and regulations relating to health and safety at work; organisational policies and procedures regarding health and safety; risk assessment and monitoring; practical application of regulations; public attitudes and concerns relating to health and safety

70

BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business – Issue 1 – April 2010 © Edexcel Limited 2010

UNIT 15: MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS

Learning outcomes and assessment criteria

Learning outcomes
On successful completion of this unit a learner will: LO1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives

Assessment criteria for pass
The learner can: 1.1 evaluate the interrelationship between the different processes and functions of the organisation 1.2 justify the methodology to be used to map processes to the organisation’s goals and objectives 1.3 evaluate the output of the process and the quality gateways

LO2 Be able to develop plans for own area of responsibility to implement operational plans

2.1 design plans which promote goals and objectives for own area of responsibility 2.2 write objectives, which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way 2.3 implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality 2.4 carry out work activities meeting the operational plan through effective monitoring and control

LO3 Be able to monitor appropriate systems to improve organisational performance

3.1 design systems to manage and monitor quality standards specified by the organisation 3.2 demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process 3.3 recommend improvements which align with the organisation’s objectives and goals and which result in improvements 3.4 report on the wider implications of proposed changes within the organisation

LO4 Be able to manage health and safety in the workplace

4.1 carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken 4.2 demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied 4.3 carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant 4.4 carry out practical application of health and safety policies and procedures in the workplace.

BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business – Issue 1 – April 2010 © Edexcel Limited 2010

71

UNIT 15: MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS

Guidance

Links
This unit links with all other management units within this specification. This unit also links to the Management and Leadership NOS as mapped in Annexe B.

Essential requirements
Tutors must build a bank of resource materials to ensure there is a sufficient supply of relevant information across a range of activities and processes.

Employer engagement and vocational contexts
Learners can generate evidence from a work placement or work experience. Some learners may have access to information from family owned and run businesses. Centres should develop links with local businesses. Many businesses and chambers of commerce want to promote local business and are often willing to provide work placements, visit opportunities, information about businesses and the local business context and guest speakers.
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